Privacy Policy

Who is the data controller?

The controller for data collected through this website is Madig-Mrežnica d.o.o., the company operating Hotel Klek, Otok Oštarijski 51D, 47300 Ogulin, Croatia. For privacy questions, contact madig-mreznica1@ka.t-com.hr, hotelklek@gmail.com or +385 47 522 233.

What data do we process?

The website has no user accounts or proprietary booking system. If you contact us through the contact form, by phone or by email, we process the information you provide, such as your name, contact details, message and information needed to answer or arrange a booking.

The server may automatically record technical information such as the IP address, access time, requested URL, browser type and response status. These logs are used for security, diagnostics and reliable website operation.

If you accept analytics cookies, Google Analytics 4 collects website usage information, including visited pages, events, approximate location and device or browser data. We do not send your name, email address or other directly identifying information to Google Analytics.

Purposes and legal bases

• Responding to enquiries and taking steps before entering into a contract, or performing an accommodation or related-services contract.
• Protecting the website, preventing abuse and resolving technical issues based on our legitimate interest in operating a secure and reliable service.
• Measuring visits and improving content through Google Analytics solely on the basis of your consent, which you may withdraw at any time.
• Meeting legal obligations where processing is required by applicable law.

Recipients and external services

We may entrust data to hosting and technical maintenance providers that process it under our instructions and appropriate safeguards. Google Analytics is activated only with your consent; the provider is Google Ireland Limited and data may also be processed outside the European Economic Area using transfer mechanisms applied by Google.

Links to Booking.com, Google Maps and other external websites lead to services operated by separate controllers. Their privacy terms apply after you open those websites.

How long do we keep data?

Enquiry data is retained as long as needed to respond and continue the business relationship. Booking and invoice records are retained for periods required by law. Security logs are kept for a limited period needed to protect and diagnose the system. GA cookie durations are listed in our Cookie Policy, while analytics data retention is configured within GA4.

Your rights

Depending on the circumstances, you may request access, correction, deletion or restriction of your data, object to processing, exercise data portability and withdraw consent at any time without affecting the lawfulness of earlier processing.

To exercise your rights, email hotelklek@gmail.com. If you believe your rights have been infringed, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or your local supervisory authority.

Changes to this policy

We may update this policy when our services, technology or applicable rules change. The current version and its last-updated date will always be available on this page.